West Valley City Castrol Premium Lube Express

They know cars and they take good care of you!

If I could give these guys a 10 I would!! I'm new to the area and was looking for an honest mechanic that wasn't going to try and take advantage of me and sell me on things that I didn't need. After reading the reviews I decided to give them a try. Alex was amazing, he found the issue, showed me what was wrong and took care of my truck right then. He helped me get the warranty taken care of on my belt, and when everything was finished the price was less than what he quoted me. I will not go anywhere else, these guys are honest and affordable. Thank you for taking care of my truck!!!!!

I took my car here to get fixed, had a problem with my radiator that was leaking, they replaced it, Later in the day I got a call from them and they told me they found another leak, they told me to replace that other part that was leaking coolant wich would cost me a couple hundred more, this of course if I wanted to fix it right away so I asked how much is it leaking? they said just a few drops once in a while so I thought I could drive my car with no problem if it was a minor leak I could deal with it, so I rejected the offer they gave me to fix it, I got my car back and drove home; a couple days later I started noticing my car making a weird noises and lots of steam coming out of the hood and the car was leaking even faster than when my radiator was bad, so I decided to check the car because I know About mechanics and found that there was a little cut on the main hose that connects the radiator to the engine and when I replaced it myself I looked at the cut closer And realized that somebody cut it with a knife and I’m saying this because you could see the cut was perfectly straight and you could see it was made by a knife, so what I’m thinking is they probably cut it so my car was leaking more often and that way I could for sure come back and give them my money, I don’t want to think this way but my hose was cut on purpose and the only place that worked on my car was this place so I won’t come back here!! I don’t like dishonesty!!

I chose The Back Shop due to its great reviews I had found online. I was tired of being taken advantage of and wanted my car fixed correctly and for a fair price. Since I relied so heavily on these reviews, I thought it would be helpful for others considering having their car serviced here to hear my experience to hopefully save them the same frustration I went through. I had dropped my car off to have a few parts replaced. They gave me an estimated time of when I should expect the work to be completed and an hour past that time so I called to check on the progress of my vehicle. One of the employees let it slip that one of the technicians had been driving my car and ran over a pothole and blew one of my tires. They assured me they had replaced my tire "free of charge" and to "not worry about it." I understand that accidents happen and was not upset about the fact my tire had blown in the first place but was frustrated because there was no communication until after the fact. I had a warranty on my tire and I would have told them to put the spare on so I can take my tire in to have it replaced. I had not reached even half of my mileage on my warranty. They were still in great shape. Either way I arrived to pick up my car and viewed the new tire that had been put on. The tire was bald. It would not pass current safety and emissions protocol and it was a different brand from my Michelin tires, which is extremely dangerous. I explained to them this tire would not be safe for me to use on my vehicle and stated I would be going to use my warranty to get a new tire and would like them to pay the prorated amount to make this right. They fought me on it and said they would only pay a quarter of the prorated amount. They then changed it to half. At the end of the day I walked out and didn't pay my bill because I couldn't trust them to hold to their part of the agreement to pay for my new tire. I told them I would be in tomorrow morning with my bill for my new tire and we could subtract it from their bill for the work performed on my car. Since the discussion had been so frustrating, the next day I brought in my dad who is an police officer to help mediate the conversation. They continued to tell lies and create different stories even with a police presence there. In the end they paid for my new tire but not after a lot of arguing and pushing them to do the right thing. I fear if my dad had not been there they would've continued to take advantage of me. If the situation had gone differently and they would have done the right thing from the start my review would have been completely opposite but instead they took no responsibly and threw honesty out the window. I was hopeful with this mechanic shop but have been let down once again. Take caution if you do still choose to have your car serviced here. Don't expect them to do the right thing without a fight. I will never have my cars serviced here again.

I came in last Wednesday to get my brakes fixed. These man are very honest and friendly. My car rides super smooth once again and my brakes work great. I'll definitely be coming back.

My in-laws have been coming in for years and always extremely happy. I live quite a ways away but still will drive to get fair and honest auto work. In fact...I need to schedule something right now :) haha

Been coming here since I was 17 with my very first car Alex, Greg, Sam,and Travis have always been helpful love this place proud 10+ years customer

Honest helpful & great coffee

Greg and Alex are my go to experts when it comes to my automobiles. The have always gone out of their way to make sure the service they provide is top notch. They treat all their customers like family. One of the best run business I have the pleasure to work with. I am a raving fan!

These guys are amazing! I tell everybody to come here.