IT'S MORE THAN JUST OIL.
IT'S LIQUID ENGINEERING.

West Valley City Castrol Premium Lube Express

Mon - Fri: 8:00 AM - 7:00 PM
Sat: 8:00 AM - 5:00 PM
2

Very frustrated, brought in my car Saturday and was greeted nicely and they looked at my car and said to call back in Monday morning to set up an appointment for this Tuesday. So I call this Morning and they tell me we can't look at your car until Friday. You tell me you can fix it Tuesday and I call in Monday to schedule that appointment and it gets pushed to Friday. That is a big gap from Tuesday. Why didn't they book my appointment on Saturday while i was there. That is poor customer service. Please address this so someone doesn't get overlooked like myself in the future. I was going to give you my business and have them fix my car. But looks like you can't seem to figure out when it can get done. I understand if you're busy, but don't promise me something to get done on Tuesday and push it off to the end of the week because of lack of communication on your end. Be straight upfront. I would have understood that you were booked until Friday. But now I found a place that has officially scheduled me and I can get my car done on Tuesday. Your guys were nice and super helpful but these are the things that drive people away.

David we are sorry for the miscommunication but you were told to call on Monday to see if there were any cancellations on Tuesday so that we could try and fit you in. Although we should have set you up an appointment for our first opening on Friday and called you if we could do it sooner! I apologize and have talked to the whole crew about appointments and the scheduling of those. I hope you give us another chance to not only start right but to finish right as well! Have a great day and thanks for your business.

- Back Shop Auto - CPLE
5

The people were nice and very communicative about the progress of our repair. We were traveling from Texas and got our brake pads replaced.

5

I've gone here for around twenty years and drive across the valley to do so. They're professional, timely, God at what they do, super nice, and even fun. Oil changes and emissions/inspections have mostly been what I've gone there for, but they've done repairs and tire changes, too. Travis had often been who's helped me. He's really neat. Other guys are, too. The guy from Mississippi recently went out of his way to clean my license plate and removing old stickers before putting on the new one, and then he noticed I needed a new month sticker and went back in to get one and again removed the old one, cleaned the plate, and placed the new one--all at the very end of the day. I'm way impressed and always have been.

5

5

Great people that work there. Did a great job on my cars brakes. Definately recommend going here.

5

The best! Fair. Honest. Not the two words USUALLY associated with an auto shop. These guys are and I recommend then to everyone!

So sorry for not reading review and responding sooner but thank you for taking the time to give us such a great review. We sure are blessed with great customers and friends.

- Back Shop Auto - CPLE
5

We were so impressed with the guys who helped us. They were so friendly! They did a great job and were super fast! They helped us with all our car needs -even a last minute emissions test. Really terrific experience at Back Shop Auto!

5

I will not take my car any place else. Being a woman I have been taken by mechanics but the Back Shop does not take advantage of women. Will is the best mechanic I know. Greg Alex and Travis are the best in the business as far as I am concerned. I always recommend them to people.

5

I have done repeated maintenance stops here both on my private vehicles and with the company vehicles. Every time, they have been efficient, friendly, fast, and gave me exactly the experience I went there for.

Thanks for the 5 stars Jacob have a Great weekend!

- Back Shop Auto - CPLE
5

Thanks Adriana you also deserve a 5 star rating!

- Back Shop Auto - CPLE